MANAGEMENT in the neurology department at Queen's Park Hospital in Blackburn are celebrating the success of a new scheme to cut the numbers of patients not turning up for appointments.
The partial booking scheme where patients are given a timescale and then asked to telephone with a convenient day, have seen the DNA (Did Not Attend) rate drop to 3.4 per cent, compared with the trust's overall rate of between 10 and 11 per cent.
The scheme, part of the health trust's outpatient improvement plan to cut waiting times, was extended to neurology after success in the orthopaedic department.
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