A NEW service facility which aims to keep customers regularly informed of developments has been launched by Burnley and Pendle Travel.
The new scheme will also enable them to feed back comments, suggestions and recommendations for service improvements.
Burnley and Pendle commercial director Duncan Allan said that his company had always valued input from its customers.
Mr Allan added: "All letters and phone calls received and all ideas sent in are considered when making improvements to the quality and pattern of services.
"Perhaps you have just enjoyed your bus journey, maybe you think a route could be changed to serve customers better, or that a particular journey needs to be re-timed.
"We will gratefully receive any thoughts you have about any aspect of the services and products which we offer.
Each "CustomerNews" handed out to travellers has a comment card attached for the public to provide instant feedback, together with an option to join a mailing list to receive free copies of timetables.
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