I READ your answer last week entitled Uncivil Parking Move. Last year I received a demand to pay £40 to a company of collectors, after I ignored the £40 ticket on my car for being 15 minutes over in a parking lot in Hamilton. I ignored the demand', and never heard any more about it. The fellow who issued the ticket told me DVLA sells names and addresses of car owners to companies such as the Collection Agency in Perth. How else would a demand for £40 arrive through the post? Thanks for that, and to other readers who wrote in. DVLA doesn't sell names as such. The Road Vehicles Regulations Act 2002 allows it to release information to the police, local authorities, and to anybody who demonstrates reasonable cause' to receive it. The causes are normally road safety traffic law and collection of tax. The agency must evaluate the reasons for the request. It's an offence under the Data Protection Act to obtain information under false pretences or for it to be used for unofficial purpose. Private parking seems a far-out interpretation of the rules. But car park owners are entitled to payment for an overstay whether it's right for DVLA to blow the gaff or not. Bank's card is marked

I'VE had an account with a bank for some time, but my cash card expired on December 31, 2006. To date I have not been sent a replacement even though I have called twice at the bank to request one - each time being told that a new card would be sent. But it has never arrived. The sum involved is only £1429.98 but I would appreciate advice on how to deal with it. Check who is the bank's managing director and chief executive on its website. Write saying that if you do not get your card and an explanation of the failure to look after you as a customer within seven days, you'll report it at www.financial-ombudsman.org.uk Tel 0845 080 1800. Fed up with lousy flat

My flat has been infested with woodlice for 17 years. The council has been to me on numerous occasions with workmen, pest control officers, inspectors, but nothing has been achieved. Can I be rehoused? I am miserable and cannot even have my son to stay with me when I am allowed access to him. You are entitled to a reasonable quality of housing, and freedom from infestations. If the actions of the landlord have been unsuccessful in improving your house to this standard then you have in general legal terms the right to alternative accommodation. But get a specialist housing lawyer - I recommend the Legal Services Agency Tel 0141 353 3354, www.lsa.org.uk Complicated indeed

I was fortunate to pay off my mortgage in 2003. The building society has a scheme to store the house deeds and insure them. Is this the right thing to do? Must the deeds be registered in the land register in my name? Answers in reverse order: The deeds will already be registered in your name - when you take out a mortgage the bank or building society does NOT own the property. The deedstore scheme is fine, though the deeds will remain encumbered with a security in favour of the lender still registered in the Land Register of Scotland until you get a lawyer to discharge/remove it. DO YOU HAVE A LEGAL PROBLEM? Write to Austin at Evening Times Features, 200 Renfield Street, Glasgow G2 3QB or e-mail him at: features@eveningtimes.co.uk