5:00pm Saturday 3rd April 2010 in
A FORMER nurse has branded the standard of care she received at the Royal Blackburn Hospital ‘dreadful’.
Joan Dawson, 80, worked on wards at Burnley General Hospital for more than 50 years.
But the pensioner said she was shocked by modern day standards when she was admitted to Blackburn.
She claims nurses failed to clean her ward of another patient's diarrhoea and vomit, and that the environment affected her recovery from a minor heart attack.
Mrs Dawson said: “There were four of us, most of us between 70 and 90, on one ward.
"One lady was ill with diarrhoea. She had been sick going to the toilet and back to her bed.
“It wasn't cleaned properly until after she was taken to an isolation ward.
“They came and washed all the walls and around her bed, but they didn't do our side of the ward or the toilet.
“I said to one nurse that it should be put down that it hadn't been done yet, but she just said it was alright.
"When you think all it's cost for that hospital to be built and, to be quite honest with you, it's dirty."
The grandmother first went into hospital on February 17 with chest pains. She was re-admitted on March 2 and spent nearly three weeks on wards C1 and B18 before she was discharged on March 20.
Mrs Dawson said she had to ask nurses to be bathed and had to use pillows passed on from other patients because no clean pillow cases were available.
And Mrs Dawson, whose husband Jerry was awarded a British Empire Medal for his work on ambulances, said nurses at the hospital needed better leadership.
She said: “They have got good staff there, but things are just not followed through.
“You shouldn't have to say to people what should be cleaned. It's dreadful.
“When you've worked as a nurse it upsets you. You know how it should be done and it's not done as it should be.
“It's good staff going to rack and ruin.”
Mrs Dawson's grandson Phil Piper, 33, who visited her with his wife Denise, 36, said it 'wasn't fair' that she had to put up with such standards.
He said: “It was horrible. You could smell it before you even got to the ward.
"Why they ever closed Burnley down I don't know.
"It's not fair that people have to put up with that."
Beverley Aspin, lead matron for infection prevention and control at East Lancashire Hospitals NHS Trust, said the trust could not comment in detail on Mrs Dawson’s case for confidentiality reasons.
She said: “We are sorry that Mrs Dawson feels that her care was not of the high standard we strive to provide for all of our patients, and would be happy to discuss the concerns raised by her and her family with them at any time.”
Coun Roy Davies, Blackburn's health watchdog, said: "I think obviously what that lady must do is put a complaint in.
"Then the allegations she is making can be looked at by the hospital and Patient Advice and Liaison Services.
"If what we are doing is wrong then it's wrong, and we have got to get it right."
Comments(29)
Longtimerover
says...
5:30pm Sat 3 Apr 10
ste.g
says...
5:34pm Sat 3 Apr 10
blackburn south
says...
7:41pm Sat 3 Apr 10
Mortimers
says...
8:27pm Sat 3 Apr 10
boycott
says...
8:55pm Sat 3 Apr 10
Ess
says...
9:17pm Sat 3 Apr 10
wrinkles
says...
10:38pm Sat 3 Apr 10
pendlereader
says...
10:56pm Sat 3 Apr 10
cutthebull
says...
12:30am Sun 4 Apr 10
Voxpopuli
says...
8:05am Sun 4 Apr 10
superheavy
says...
10:01am Sun 4 Apr 10
ste.g
says...
10:35am Sun 4 Apr 10
cutthebull wrote:i feel for you cutth,its as shame the rest of the trust cant adopt your attitude towards their work.the vast majority of the staff i dealt with though had a couldnt care less attitude.most(not all )gave the impression of being stressed and couldnt wait for their shift to end.clearly this is not just good for moral but also for the patients receiving care.relatives should be left feeling with a sense of ease that their loved ones are being given the level of care they deserve.i clearly could see that there was not enough staff on the ward to cope with the level of patients,and this is where the problems begin.something needs to be done now before unesesary suffering or even deaths start occuring.i commend you for efforts and attitude to your work cutth,but please,please if you have any influence at all in your work place,voice your concerns and lets begin to try and change things now.lets try and make this new hospital a place where we are all proud of.
I've been a senior nurse at the trust for over 20 yrs & I disgusts me how bad staffing & morale is up there! I cannot speak for every nurse up in the trust, but personally it's horrific, they keep increasing the services but not the staff to back it up, I'm often on shifts with 1 other trained staff & HCA with upto 24 patients to care for. I personally try my best, giving medication on time & assisting with personal care, paperwork & I'll be honest if I have time I'll try to get some cleaning done. I'm often changing shifts on short notice to cover shortages, or have worked till dinner, gone home & returned for night shift. I'll agree we don't always get it right but what can we do with a service that's on it's knees!!! Corners are being cut to save £50 million, & yes the trust is run by a bunch of pen pushers that aren't & never where nurses/medically trained & but there are also nurses in higher positions that also don't like to get their hands dirty! I could quite easily rose through the ranks & be in a high position but Im not a paperwork person & prefer to roll my sleeves up & get stuck in. But I'm not getting any younger & same with a lot of staff up there we physically can't keep up with the heavy workload, & east lancs has an ageing population = heavy workload, patients needing lots of care, but unfortunately spending time with one person another suffers.
But I also disagree with patients being dragged out of their beds at all hours & moved to other wards, its a disgrace!
But please remember the brand, shiney new building has nothing to do with staff, the the hundreds & millions of pounds comes direct from the budget to pay it off at extrodenary, over inflated prices to PFI, but it's Labour goverment that had pushed for this along with it's superschools.
The problem is Blackburn cannot physically handle the numbers that are coming through their doors. It's not got the capability to deliver even a resonable standard of care to patients. Like I've said previously I can only speak for myself but I try on every shift to help everyone in my care, I constantly go home feeling I've not done enough & feel I've let both the patient & myself down. I wish I was younger so I could go abroad or I never thought I'd ever consider this but retrain as something else. People only need to see the sickness levels to understand how stressed everyone is up their. But it's so difficult to be a nurse as we get c**p from both management & general public & where general public are concerned it varies from verbal to physical.
Either way let's be realistic it all comes down to money & the distinct lack of it. But please remember majority of us nurses are trying to do our best with the cards we've been dealt!
pez63
says...
11:30am Sun 4 Apr 10
happycyclist
says...
1:59pm Sun 4 Apr 10
ENGLISH SKINHEAD
says...
3:56pm Sun 4 Apr 10
pez63
says...
5:08pm Sun 4 Apr 10
ENGLISH SKINHEAD wrote:What war is it that you don`t want you total shitbag,
No problem in finding huge amounts of money and debt when it comes to a war the people don't want. When it comes to providing 1st class quality healthcare we always let government off the hook.
Perhaps we should divert bankers' (who also were let off the hook) bonuses into the NHS.
To all those in the NHS, who do their best to keep the nation healthy, hat's off! Keep up the good work. The country is with you.
Blackburn Dude
says...
5:36pm Sun 4 Apr 10
pez63
says...
7:04pm Sun 4 Apr 10
Blackburn Dude wrote:What utter rubbish.
I've just had a procedure performed at the Royal. The nurses and Drs were fantastic. Kind, caring and most helpful. After the procedure, the nurse came to ask me if I wanted coffee ... even offered me a biscuit 2 to 3 times. May sound trivial - but it showed they took the time and effort in the minor details. Makes all the difference.
Michael@ClitheroeSince58
says...
9:02pm Sun 4 Apr 10
lewops
says...
9:23pm Sun 4 Apr 10
cutthebull
says...
11:26pm Sun 4 Apr 10
ste.g wrote:Ste.g I really really wish we could stand up, I've seen people try & seen how their working lives have become difficult, others being promoted when they should be etc. If you try & make recommendations to management it falls on deaf ears. We have a weak union that seems to PC, I remember the nurses who were marching in the streets in the 80s fight for both our rights & better patient care. I'd personally strike tomorrow & things would be different as management would have to listen. There's so much paperwork involved that in turn none of it gets completed properly or proberbly correctly. I'll be honest theirs been many a time I can't wait to finish my shift as many a time they can only be described as hell! But this wears you down & I feel it's personally destroying the caring attitude I had when I first started nursing, this upsets me as it's not my choice to be like this but the system is making me like this.
cutthebull wrote: I've been a senior nurse at the trust for over 20 yrs & I disgusts me how bad staffing & morale is up there! I cannot speak for every nurse up in the trust, but personally it's horrific, they keep increasing the services but not the staff to back it up, I'm often on shifts with 1 other trained staff & HCA with upto 24 patients to care for. I personally try my best, giving medication on time & assisting with personal care, paperwork & I'll be honest if I have time I'll try to get some cleaning done. I'm often changing shifts on short notice to cover shortages, or have worked till dinner, gone home & returned for night shift. I'll agree we don't always get it right but what can we do with a service that's on it's knees!!! Corners are being cut to save £50 million, & yes the trust is run by a bunch of pen pushers that aren't & never where nurses/medically trained & but there are also nurses in higher positions that also don't like to get their hands dirty! I could quite easily rose through the ranks & be in a high position but Im not a paperwork person & prefer to roll my sleeves up & get stuck in. But I'm not getting any younger & same with a lot of staff up there we physically can't keep up with the heavy workload, & east lancs has an ageing population = heavy workload, patients needing lots of care, but unfortunately spending time with one person another suffers. But I also disagree with patients being dragged out of their beds at all hours & moved to other wards, its a disgrace! But please remember the brand, shiney new building has nothing to do with staff, the the hundreds & millions of pounds comes direct from the budget to pay it off at extrodenary, over inflated prices to PFI, but it's Labour goverment that had pushed for this along with it's superschools. The problem is Blackburn cannot physically handle the numbers that are coming through their doors. It's not got the capability to deliver even a resonable standard of care to patients. Like I've said previously I can only speak for myself but I try on every shift to help everyone in my care, I constantly go home feeling I've not done enough & feel I've let both the patient & myself down. I wish I was younger so I could go abroad or I never thought I'd ever consider this but retrain as something else. People only need to see the sickness levels to understand how stressed everyone is up their. But it's so difficult to be a nurse as we get c**p from both management & general public & where general public are concerned it varies from verbal to physical. Either way let's be realistic it all comes down to money & the distinct lack of it. But please remember majority of us nurses are trying to do our best with the cards we've been dealt!i feel for you cutth,its as shame the rest of the trust cant adopt your attitude towards their work.the vast majority of the staff i dealt with though had a couldnt care less attitude.most(not all )gave the impression of being stressed and couldnt wait for their shift to end.clearly this is not just good for moral but also for the patients receiving care.relatives should be left feeling with a sense of ease that their loved ones are being given the level of care they deserve.i clearly could see that there was not enough staff on the ward to cope with the level of patients,and this is where the problems begin.something needs to be done now before unesesary suffering or even deaths start occuring.i commend you for efforts and attitude to your work cutth,but please,please if you have any influence at all in your work place,voice your concerns and lets begin to try and change things now.lets try and make this new hospital a place where we are all proud of.
ENGLISH SKINHEAD
says...
2:29am Mon 5 Apr 10
ENGLISH SKINHEAD
says...
2:53am Mon 5 Apr 10
pez63 wrote:Shame there's no online creche. We could maybe sit you in it for a couple of hours...
ENGLISH SKINHEAD wrote:What war is it that you don`t want you total shitbag,
No problem in finding huge amounts of money and debt when it comes to a war the people don't want. When it comes to providing 1st class quality healthcare we always let government off the hook.
Perhaps we should divert bankers' (who also were let off the hook) bonuses into the NHS.
To all those in the NHS, who do their best to keep the nation healthy, hat's off! Keep up the good work. The country is with you.
cutthebull
says...
7:22am Mon 5 Apr 10
ENGLISH SKINHEAD wrote:I would work there but I'm too specialised for them & I actually prefer to do real nursing & not just after a boob job! But if the service goes private then ppl who pay into the pot get care & not the scum of society who demand & abuse staff but hve never paid anything. Then people would get the care they deserve & there would be money to buy equipment & basic essenials that we have to constant borrow between wards. All I can say you think I or we as nurses haven't done enough then by all means why don't you roll up your sleeves & get involved! After a week in that place you'll be begging to leave. Btw I can't risk my job to go on a one woman crusade!
Cutthebull - the NHS has to go private?! Interesting conclusion. How exactly would that improve the lot of patients or staff. If you think it's so good, why don't you work in it already? The only way out is for health workers to fight together. That means reclaiming your union. If the union is crap then do something about it, I remember the nurses marches in the 80's, massive public support. The union's strength is only ever in its membership! The union isn't the Gen Sec., it isn't head office or someone else who'll ride in and save you. IT'S YOU!!! We all of us, in every workplace should work for each other to protect our own interests! Cutthebull, hard times and hard choices are coming to the NHS. Let's stand up and fight for it.
Davidoff
says...
6:41pm Mon 5 Apr 10
blackburn south
says...
7:53am Tue 6 Apr 10
ENGLISH SKINHEAD
says...
12:45pm Tue 6 Apr 10
pendlereader
says...
3:59pm Wed 7 Apr 10
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morrissey1972 says...
5:16pm Sat 3 Apr 10