I RECEIVED a disgraceful service from the TSB.

I recently started work where a bank account was required for wages so I opened a bank account with the TSB with proper legal identification and they sent me a chequebook and other items.

I started work and my earnings went straight into my account. I was always in credit with a substantial amount.

A month after opening the account a letter from TSB hit me out of the blue. They wanted proper identification for my account because in their words, I did not have them the first time.

I arranged to see one of the staff at the bank and provided the same legal documents as I did the first time.

He was pleased with them and reassured me everything was all right.

Several weeks passed with happy banking, then I tried my card in several Link machines and they all rejected it.

I went into TSB to inquire and they told me I had not provided proper identification.

I was flabbergasted. Furthermore a very decent couple after me had the same problem of identification and they were also squabbling.

After a pause, I demanded access to my savings and withdrew the entire savings. It goes without saying I will not be banking with TSB any more.

P THOMSON, Azalea Road, Blackburn.

Footnote: A TSB spokeswoman said: "The identification which Mr Thomson initially produced was not sufficient so a restrictive indicator was put on the account.

"This is used when insufficient identification is used for a new account and stops people withdrawing cash from machines.

"After Mr Thomson showed more identification there was an administrative error whereby the restrictive indicator was not taken off the account.

"We apologise for the inconvenience caused."

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