TENANTS should soon start to notice big changes in the way their council landlord meets their needs.

Housing bosses say a radical departmental shake-up will mean residents will receive a faster and better service.

The plans include more telephone advice lines, an increase in home visits and the formation of specialist teams.

Councillor John Smith, housing spokesman, thanked everyone for their patience during what was a disruptive time.

"I know our tenants are keen to see improvements take place and they have been very supportive," he said.

"We want to achieve a better, more responsive service for all our customers."

Coun Smith said the first phase of the changes had already started, and further developments were on the way.

For the foreseeable future, Thursday afternoons between 2pm and 5pm will be set aside for staff training. A limited telephone service will be available, although emergencies will still be dealt with.

"To improve our service, we have got to move forward and we are convinced that these changes will make a significant difference," added Coun Smith.

All tenants have been sent a leaflet outlining the changes and listing a range of telephone numbers.