Northern Rail will continue running services in the north - but MUST get better

This Is Lancashire: Northern Rail will continue running services in the north - but MUST get better Northern Rail will continue running services in the north - but MUST get better

NORTHERN Rail will continue running services across the north — so long as it meets tough new targets for punctuality, reliability and passenger satisfaction, the government has said.

The train operator has signed a new deal with the Department for Transport (DFT), which will see it keep its carriages on lines across the north until February 2016.

Bosses have promised a range of improvements as part of the agreement, including improving ticket machines, extending the availability of advance tickets, installing more customer information display boards and funding environmental initiatives.

And Northern says it is committed to working with the DFT on proposals to deliver a fleet of electric trains into the North West, which would see existing diesel stock released to strengthen other services.

The Bolton News has been campaigning for more carriages to be put on Bolton’s overcrowded trains, many of which are operated by Northern.

Managing director Alex Hynes aid the deal was the start of a “exciting yet challenging” new chapter for the company.

He added: “The next 22 months is about being more efficient and more effective, seeking and delivering new ways of working.

“We’re already delivering enhancements across our network — our services are more punctual and reliable, and the commitment is there to drive further efficiency with our partners.

“Crucially this announcement gives us the opportunity to start consulting with all our stakeholders on the requirements for creating a step change in rail services for the north under the next long term franchise.”

Rail minister MP Stephen Hammond said the arrangement marks the start of a “transformation” or rail services in Bolton and beyond, and will help support the government’s £600 million investment into railways across the north.

He added: “I am well aware that there is a need for action now. So I have insisted on even tougher punctuality, reliability and passenger satisfaction targets for Northern Rail.

“We will also continue to work closely with the operator to deliver additional electric trains which will strengthen services across the network.”

The deal will last until February 2016, when a new long-term franchise will be let.

Comments (12)

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6:03pm Sat 29 Mar 14

djgazb says...

They have no chance of meeting such standards. Over the last months I have been on late trains and every single trip has been the usual cattle truck scenario. They are very poor at running this service and seemingly in no position to improve?
They have no chance of meeting such standards. Over the last months I have been on late trains and every single trip has been the usual cattle truck scenario. They are very poor at running this service and seemingly in no position to improve? djgazb
  • Score: 5

7:02pm Sat 29 Mar 14

BWFC71 says...

1. With regards to the rolling stock - NR can do nothing about it. They do not own the rolling stock and only rent it from the leasing companies. As it is the current rolling stock is what they inherited from First North Western and whatever the franchise was on the east side of the Pennines. But they regularly have to bid to keep them as the contract for the stock is different than the contract for the franchise to operate the services. They are going to be losing 2 or 3 units sometime in 2015 to be given to Trans-Pennine Express due to the fact that TPE were outbid on 9 units, which they currently use, by a train operating company in the South East and as such the DfT has ordered that NR give them these units to ease the congestion!!!!

2. The timekeeping issue is because the trains are so old and the acceleration are so slow that they are slowing down but they cannot change the times without the approval of Network Rail, ORR and the DfT and as such any train times have to be amended to allow Virgin trains to have first say on times, so that they can keep thee 20 minute service and as such does have an impact of the trains that go through Bolton! (that will disappear when the HS2 is built as it will open up the line to a more flexible system!!!)

BUT....

1. They do need to improve on customer service
2. They need to have the same ticket machines as they use on their parent company rail systems (such as Nederland Spoorwegen) wwhere he ticket machines are at least 100% better than ours and use less paper - why do we need a "going out" and a "return" ticket when one ticket will suffice which either say "single" or "return"?
3, They need staff to be less fascist that what they are at moment
4. Passengers need to know as soon as possible if a train is going to late, cancelled etc etc and how many minutes late etc. But not to be kept hostage until a train has already left the station to say that the next one is cancelled, when they already know it before the previous train has arrived!!!
5. Stop confusing the issue of times at all station when some stations say the time of the train is the arrival time whilst at other stations is the departure time. One system for all stations!!!

But saying that there is one downside to this franchise extension. The Dft Have told NR that they have to introduce and evening peak time (i.e. a period of time in the weekday afternoons/early evenings when the off-peak ticket will not be allowed!) - that is not come from Northern Rail but the Deparment for Transport are insisting that it is introduced!
1. With regards to the rolling stock - NR can do nothing about it. They do not own the rolling stock and only rent it from the leasing companies. As it is the current rolling stock is what they inherited from First North Western and whatever the franchise was on the east side of the Pennines. But they regularly have to bid to keep them as the contract for the stock is different than the contract for the franchise to operate the services. They are going to be losing 2 or 3 units sometime in 2015 to be given to Trans-Pennine Express due to the fact that TPE were outbid on 9 units, which they currently use, by a train operating company in the South East and as such the DfT has ordered that NR give them these units to ease the congestion!!!! 2. The timekeeping issue is because the trains are so old and the acceleration are so slow that they are slowing down but they cannot change the times without the approval of Network Rail, ORR and the DfT and as such any train times have to be amended to allow Virgin trains to have first say on times, so that they can keep thee 20 minute service and as such does have an impact of the trains that go through Bolton! (that will disappear when the HS2 is built as it will open up the line to a more flexible system!!!) BUT.... 1. They do need to improve on customer service 2. They need to have the same ticket machines as they use on their parent company rail systems (such as Nederland Spoorwegen) wwhere he ticket machines are at least 100% better than ours and use less paper - why do we need a "going out" and a "return" ticket when one ticket will suffice which either say "single" or "return"? 3, They need staff to be less fascist that what they are at moment 4. Passengers need to know as soon as possible if a train is going to late, cancelled etc etc and how many minutes late etc. But not to be kept hostage until a train has already left the station to say that the next one is cancelled, when they already know it before the previous train has arrived!!! 5. Stop confusing the issue of times at all station when some stations say the time of the train is the arrival time whilst at other stations is the departure time. One system for all stations!!! But saying that there is one downside to this franchise extension. The Dft Have told NR that they have to introduce and evening peak time (i.e. a period of time in the weekday afternoons/early evenings when the off-peak ticket will not be allowed!) - that is not come from Northern Rail but the Deparment for Transport are insisting that it is introduced! BWFC71
  • Score: 6

7:03pm Sat 29 Mar 14

wsw69 says...

Another not fit for purpose mob, who are dire at trying to run a so called rail service to Mr & Mrs Public. Profits being creamed off to the greedy few in the company and the shareholders, but what meagre crumbs of profit are left isn't worth investing in the service. Probably wouldn't even by a cheap ASDA Smart Price khasi roll.
Another not fit for purpose mob, who are dire at trying to run a so called rail service to Mr & Mrs Public. Profits being creamed off to the greedy few in the company and the shareholders, but what meagre crumbs of profit are left isn't worth investing in the service. Probably wouldn't even by a cheap ASDA Smart Price khasi roll. wsw69
  • Score: -2

7:09pm Sat 29 Mar 14

BWFC71 says...

wsw69 wrote:
Another not fit for purpose mob, who are dire at trying to run a so called rail service to Mr & Mrs Public. Profits being creamed off to the greedy few in the company and the shareholders, but what meagre crumbs of profit are left isn't worth investing in the service. Probably wouldn't even by a cheap ASDA Smart Price khasi roll.
How can they invest in the service when what they have is rented, and have to be rented by law?
All they can improve on is customer service and keeping the rolling stock going.
They are not allowed to do anything else, by law!
Even the price rises each year are not the fault of Northern Rail but the government who sets the percentage rate by law!!!
[quote][p][bold]wsw69[/bold] wrote: Another not fit for purpose mob, who are dire at trying to run a so called rail service to Mr & Mrs Public. Profits being creamed off to the greedy few in the company and the shareholders, but what meagre crumbs of profit are left isn't worth investing in the service. Probably wouldn't even by a cheap ASDA Smart Price khasi roll.[/p][/quote]How can they invest in the service when what they have is rented, and have to be rented by law? All they can improve on is customer service and keeping the rolling stock going. They are not allowed to do anything else, by law! Even the price rises each year are not the fault of Northern Rail but the government who sets the percentage rate by law!!! BWFC71
  • Score: 4

1:27pm Sun 30 Mar 14

FreedomOfSpeech1945 says...

Northern's customer service is fantastic, it is the passengers that let the company down. Only last night I was on the train home when the guard came through the train and sold a young male a ticket to BPN at a cost of £18. The male, who had clearly consumed some alcohol then threw his ticket at one of his friends and it disappeared down the side of a seat and could not be retrieved. The young male then became abusive to the conductor, demanding another ticket, which the conductor tried to explain to the male that he could not process this without payment as his float would be down, so the guard rang through to control and they had agreed to get the fitter at BPN to retrieve the ticket. The attitude of the young male was disgusting and the guard kept his cool even though half of the train passengers were trying to side with the male. The great British public need to take a good, long hard look at themselves, Northern run a business, and passengers need to realise that it is not a charity and that staff have a right to complete their duties whilst feeling safe. Passengers complain when a train leaves on time (when the passenger turns up late), and also when a train is late. Cannot win!
Northern's customer service is fantastic, it is the passengers that let the company down. Only last night I was on the train home when the guard came through the train and sold a young male a ticket to BPN at a cost of £18. The male, who had clearly consumed some alcohol then threw his ticket at one of his friends and it disappeared down the side of a seat and could not be retrieved. The young male then became abusive to the conductor, demanding another ticket, which the conductor tried to explain to the male that he could not process this without payment as his float would be down, so the guard rang through to control and they had agreed to get the fitter at BPN to retrieve the ticket. The attitude of the young male was disgusting and the guard kept his cool even though half of the train passengers were trying to side with the male. The great British public need to take a good, long hard look at themselves, Northern run a business, and passengers need to realise that it is not a charity and that staff have a right to complete their duties whilst feeling safe. Passengers complain when a train leaves on time (when the passenger turns up late), and also when a train is late. Cannot win! FreedomOfSpeech1945
  • Score: 4

2:16pm Sun 30 Mar 14

Beyond News Forum says...

FFS all those billions, rip-off ticket prices, shoddy stations and infrastructure and still the argument continues. They should be reigned in and the bosses arrested.

Now: Fancy a brew? How many sugars? It's written on my mug! No comments allowed? What Bulltosh!!!
FFS all those billions, rip-off ticket prices, shoddy stations and infrastructure and still the argument continues. They should be reigned in and the bosses arrested. Now: Fancy a brew? How many sugars? It's written on my mug! No comments allowed? What Bulltosh!!! Beyond News Forum
  • Score: 2

6:38pm Sun 30 Mar 14

Darren1951 says...

FreedomOfSpeech1945 wrote:
Northern's customer service is fantastic, it is the passengers that let the company down. Only last night I was on the train home when the guard came through the train and sold a young male a ticket to BPN at a cost of £18. The male, who had clearly consumed some alcohol then threw his ticket at one of his friends and it disappeared down the side of a seat and could not be retrieved. The young male then became abusive to the conductor, demanding another ticket, which the conductor tried to explain to the male that he could not process this without payment as his float would be down, so the guard rang through to control and they had agreed to get the fitter at BPN to retrieve the ticket. The attitude of the young male was disgusting and the guard kept his cool even though half of the train passengers were trying to side with the male. The great British public need to take a good, long hard look at themselves, Northern run a business, and passengers need to realise that it is not a charity and that staff have a right to complete their duties whilst feeling safe. Passengers complain when a train leaves on time (when the passenger turns up late), and also when a train is late. Cannot win!
In the main, I strongly agree with this sentiment. I can't comment on other areas, but this sort of behaviour is commonplace on the Bolton to Wigan, Preston, Blackburn, and Manchester services, and on Bolton station itself, getting worse, not surprisingly, later at night. Perhaps there is a link between this fact and the oft-reported and commented on use of shabby and out-of-date stock in much of the NW area. If I were a manager of one of the leasing companies, I'd be extremely wary about sending good quality stock to be used by the sort of people described above who seem to have little or no respect for anyone, often not even for themselves.
[quote][p][bold]FreedomOfSpeech1945[/bold] wrote: Northern's customer service is fantastic, it is the passengers that let the company down. Only last night I was on the train home when the guard came through the train and sold a young male a ticket to BPN at a cost of £18. The male, who had clearly consumed some alcohol then threw his ticket at one of his friends and it disappeared down the side of a seat and could not be retrieved. The young male then became abusive to the conductor, demanding another ticket, which the conductor tried to explain to the male that he could not process this without payment as his float would be down, so the guard rang through to control and they had agreed to get the fitter at BPN to retrieve the ticket. The attitude of the young male was disgusting and the guard kept his cool even though half of the train passengers were trying to side with the male. The great British public need to take a good, long hard look at themselves, Northern run a business, and passengers need to realise that it is not a charity and that staff have a right to complete their duties whilst feeling safe. Passengers complain when a train leaves on time (when the passenger turns up late), and also when a train is late. Cannot win![/p][/quote]In the main, I strongly agree with this sentiment. I can't comment on other areas, but this sort of behaviour is commonplace on the Bolton to Wigan, Preston, Blackburn, and Manchester services, and on Bolton station itself, getting worse, not surprisingly, later at night. Perhaps there is a link between this fact and the oft-reported and commented on use of shabby and out-of-date stock in much of the NW area. If I were a manager of one of the leasing companies, I'd be extremely wary about sending good quality stock to be used by the sort of people described above who seem to have little or no respect for anyone, often not even for themselves. Darren1951
  • Score: 2

6:21pm Mon 31 Mar 14

BWFC71 says...

Beyond News Forum wrote:
FFS all those billions, rip-off ticket prices, shoddy stations and infrastructure and still the argument continues. They should be reigned in and the bosses arrested.

Now: Fancy a brew? How many sugars? It's written on my mug! No comments allowed? What Bulltosh!!!
Ticket prices - Greater Manchester is cheaper than its surrounding counties thanks to TfGM subsidising the fares! But the percentage rate at how much t goes up is set by The Government due to the fact that the Government want to reduce the amount of subsidies it gives to the rail companies.

Stations and Infrastructure are dealt with by Network Rail and not Northern Rail.

Everything that happens on the railways have to get approval from the ORR and the DfT so to blame the companies is not right but you should be blaming all consecutive Governments since John Major's government privatised the railway industry (something that even Maggie T didn't want to do!!!!)
[quote][p][bold]Beyond News Forum[/bold] wrote: FFS all those billions, rip-off ticket prices, shoddy stations and infrastructure and still the argument continues. They should be reigned in and the bosses arrested. Now: Fancy a brew? How many sugars? It's written on my mug! No comments allowed? What Bulltosh!!![/p][/quote]Ticket prices - Greater Manchester is cheaper than its surrounding counties thanks to TfGM subsidising the fares! But the percentage rate at how much t goes up is set by The Government due to the fact that the Government want to reduce the amount of subsidies it gives to the rail companies. Stations and Infrastructure are dealt with by Network Rail and not Northern Rail. Everything that happens on the railways have to get approval from the ORR and the DfT so to blame the companies is not right but you should be blaming all consecutive Governments since John Major's government privatised the railway industry (something that even Maggie T didn't want to do!!!!) BWFC71
  • Score: 1

6:31pm Mon 31 Mar 14

Darren1951 says...

BWFC71 wrote:
1. With regards to the rolling stock - NR can do nothing about it. They do not own the rolling stock and only rent it from the leasing companies. As it is the current rolling stock is what they inherited from First North Western and whatever the franchise was on the east side of the Pennines. But they regularly have to bid to keep them as the contract for the stock is different than the contract for the franchise to operate the services. They are going to be losing 2 or 3 units sometime in 2015 to be given to Trans-Pennine Express due to the fact that TPE were outbid on 9 units, which they currently use, by a train operating company in the South East and as such the DfT has ordered that NR give them these units to ease the congestion!!!!

2. The timekeeping issue is because the trains are so old and the acceleration are so slow that they are slowing down but they cannot change the times without the approval of Network Rail, ORR and the DfT and as such any train times have to be amended to allow Virgin trains to have first say on times, so that they can keep thee 20 minute service and as such does have an impact of the trains that go through Bolton! (that will disappear when the HS2 is built as it will open up the line to a more flexible system!!!)

BUT....

1. They do need to improve on customer service
2. They need to have the same ticket machines as they use on their parent company rail systems (such as Nederland Spoorwegen) wwhere he ticket machines are at least 100% better than ours and use less paper - why do we need a "going out" and a "return" ticket when one ticket will suffice which either say "single" or "return"?
3, They need staff to be less fascist that what they are at moment
4. Passengers need to know as soon as possible if a train is going to late, cancelled etc etc and how many minutes late etc. But not to be kept hostage until a train has already left the station to say that the next one is cancelled, when they already know it before the previous train has arrived!!!
5. Stop confusing the issue of times at all station when some stations say the time of the train is the arrival time whilst at other stations is the departure time. One system for all stations!!!

But saying that there is one downside to this franchise extension. The Dft Have told NR that they have to introduce and evening peak time (i.e. a period of time in the weekday afternoons/early evenings when the off-peak ticket will not be allowed!) - that is not come from Northern Rail but the Deparment for Transport are insisting that it is introduced!
BWFC71 wrote:
He's at it again folks! For pity's sake, will you ever learn? You are probably quite knowledgeable on the state of our railways, but there's no need (and no justification) whatsoever to carry on endlessly repeating the same facts and figures - it's like seeing endless repeats on on of the "chav" YB channels.
[quote][p][bold]BWFC71[/bold] wrote: 1. With regards to the rolling stock - NR can do nothing about it. They do not own the rolling stock and only rent it from the leasing companies. As it is the current rolling stock is what they inherited from First North Western and whatever the franchise was on the east side of the Pennines. But they regularly have to bid to keep them as the contract for the stock is different than the contract for the franchise to operate the services. They are going to be losing 2 or 3 units sometime in 2015 to be given to Trans-Pennine Express due to the fact that TPE were outbid on 9 units, which they currently use, by a train operating company in the South East and as such the DfT has ordered that NR give them these units to ease the congestion!!!! 2. The timekeeping issue is because the trains are so old and the acceleration are so slow that they are slowing down but they cannot change the times without the approval of Network Rail, ORR and the DfT and as such any train times have to be amended to allow Virgin trains to have first say on times, so that they can keep thee 20 minute service and as such does have an impact of the trains that go through Bolton! (that will disappear when the HS2 is built as it will open up the line to a more flexible system!!!) BUT.... 1. They do need to improve on customer service 2. They need to have the same ticket machines as they use on their parent company rail systems (such as Nederland Spoorwegen) wwhere he ticket machines are at least 100% better than ours and use less paper - why do we need a "going out" and a "return" ticket when one ticket will suffice which either say "single" or "return"? 3, They need staff to be less fascist that what they are at moment 4. Passengers need to know as soon as possible if a train is going to late, cancelled etc etc and how many minutes late etc. But not to be kept hostage until a train has already left the station to say that the next one is cancelled, when they already know it before the previous train has arrived!!! 5. Stop confusing the issue of times at all station when some stations say the time of the train is the arrival time whilst at other stations is the departure time. One system for all stations!!! But saying that there is one downside to this franchise extension. The Dft Have told NR that they have to introduce and evening peak time (i.e. a period of time in the weekday afternoons/early evenings when the off-peak ticket will not be allowed!) - that is not come from Northern Rail but the Deparment for Transport are insisting that it is introduced![/p][/quote]BWFC71 wrote: He's at it again folks! For pity's sake, will you ever learn? You are probably quite knowledgeable on the state of our railways, but there's no need (and no justification) whatsoever to carry on endlessly repeating the same facts and figures - it's like seeing endless repeats on on of the "chav" YB channels. Darren1951
  • Score: -1

6:31pm Mon 31 Mar 14

Darren1951 says...

BWFC71 wrote:
1. With regards to the rolling stock - NR can do nothing about it. They do not own the rolling stock and only rent it from the leasing companies. As it is the current rolling stock is what they inherited from First North Western and whatever the franchise was on the east side of the Pennines. But they regularly have to bid to keep them as the contract for the stock is different than the contract for the franchise to operate the services. They are going to be losing 2 or 3 units sometime in 2015 to be given to Trans-Pennine Express due to the fact that TPE were outbid on 9 units, which they currently use, by a train operating company in the South East and as such the DfT has ordered that NR give them these units to ease the congestion!!!!

2. The timekeeping issue is because the trains are so old and the acceleration are so slow that they are slowing down but they cannot change the times without the approval of Network Rail, ORR and the DfT and as such any train times have to be amended to allow Virgin trains to have first say on times, so that they can keep thee 20 minute service and as such does have an impact of the trains that go through Bolton! (that will disappear when the HS2 is built as it will open up the line to a more flexible system!!!)

BUT....

1. They do need to improve on customer service
2. They need to have the same ticket machines as they use on their parent company rail systems (such as Nederland Spoorwegen) wwhere he ticket machines are at least 100% better than ours and use less paper - why do we need a "going out" and a "return" ticket when one ticket will suffice which either say "single" or "return"?
3, They need staff to be less fascist that what they are at moment
4. Passengers need to know as soon as possible if a train is going to late, cancelled etc etc and how many minutes late etc. But not to be kept hostage until a train has already left the station to say that the next one is cancelled, when they already know it before the previous train has arrived!!!
5. Stop confusing the issue of times at all station when some stations say the time of the train is the arrival time whilst at other stations is the departure time. One system for all stations!!!

But saying that there is one downside to this franchise extension. The Dft Have told NR that they have to introduce and evening peak time (i.e. a period of time in the weekday afternoons/early evenings when the off-peak ticket will not be allowed!) - that is not come from Northern Rail but the Deparment for Transport are insisting that it is introduced!
BWFC71 wrote:
He's at it again folks! For pity's sake, will you ever learn? You are probably quite knowledgeable on the state of our railways, but there's no need (and no justification) whatsoever to carry on endlessly repeating the same facts and figures - it's like seeing endless repeats on on of the "chav" YB channels.
[quote][p][bold]BWFC71[/bold] wrote: 1. With regards to the rolling stock - NR can do nothing about it. They do not own the rolling stock and only rent it from the leasing companies. As it is the current rolling stock is what they inherited from First North Western and whatever the franchise was on the east side of the Pennines. But they regularly have to bid to keep them as the contract for the stock is different than the contract for the franchise to operate the services. They are going to be losing 2 or 3 units sometime in 2015 to be given to Trans-Pennine Express due to the fact that TPE were outbid on 9 units, which they currently use, by a train operating company in the South East and as such the DfT has ordered that NR give them these units to ease the congestion!!!! 2. The timekeeping issue is because the trains are so old and the acceleration are so slow that they are slowing down but they cannot change the times without the approval of Network Rail, ORR and the DfT and as such any train times have to be amended to allow Virgin trains to have first say on times, so that they can keep thee 20 minute service and as such does have an impact of the trains that go through Bolton! (that will disappear when the HS2 is built as it will open up the line to a more flexible system!!!) BUT.... 1. They do need to improve on customer service 2. They need to have the same ticket machines as they use on their parent company rail systems (such as Nederland Spoorwegen) wwhere he ticket machines are at least 100% better than ours and use less paper - why do we need a "going out" and a "return" ticket when one ticket will suffice which either say "single" or "return"? 3, They need staff to be less fascist that what they are at moment 4. Passengers need to know as soon as possible if a train is going to late, cancelled etc etc and how many minutes late etc. But not to be kept hostage until a train has already left the station to say that the next one is cancelled, when they already know it before the previous train has arrived!!! 5. Stop confusing the issue of times at all station when some stations say the time of the train is the arrival time whilst at other stations is the departure time. One system for all stations!!! But saying that there is one downside to this franchise extension. The Dft Have told NR that they have to introduce and evening peak time (i.e. a period of time in the weekday afternoons/early evenings when the off-peak ticket will not be allowed!) - that is not come from Northern Rail but the Deparment for Transport are insisting that it is introduced![/p][/quote]BWFC71 wrote: He's at it again folks! For pity's sake, will you ever learn? You are probably quite knowledgeable on the state of our railways, but there's no need (and no justification) whatsoever to carry on endlessly repeating the same facts and figures - it's like seeing endless repeats on on of the "chav" YB channels. Darren1951
  • Score: 0

11:30pm Mon 31 Mar 14

BWFC71 says...

Darren1951 wrote:
BWFC71 wrote:
1. With regards to the rolling stock - NR can do nothing about it. They do not own the rolling stock and only rent it from the leasing companies. As it is the current rolling stock is what they inherited from First North Western and whatever the franchise was on the east side of the Pennines. But they regularly have to bid to keep them as the contract for the stock is different than the contract for the franchise to operate the services. They are going to be losing 2 or 3 units sometime in 2015 to be given to Trans-Pennine Express due to the fact that TPE were outbid on 9 units, which they currently use, by a train operating company in the South East and as such the DfT has ordered that NR give them these units to ease the congestion!!!!

2. The timekeeping issue is because the trains are so old and the acceleration are so slow that they are slowing down but they cannot change the times without the approval of Network Rail, ORR and the DfT and as such any train times have to be amended to allow Virgin trains to have first say on times, so that they can keep thee 20 minute service and as such does have an impact of the trains that go through Bolton! (that will disappear when the HS2 is built as it will open up the line to a more flexible system!!!)

BUT....

1. They do need to improve on customer service
2. They need to have the same ticket machines as they use on their parent company rail systems (such as Nederland Spoorwegen) wwhere he ticket machines are at least 100% better than ours and use less paper - why do we need a "going out" and a "return" ticket when one ticket will suffice which either say "single" or "return"?
3, They need staff to be less fascist that what they are at moment
4. Passengers need to know as soon as possible if a train is going to late, cancelled etc etc and how many minutes late etc. But not to be kept hostage until a train has already left the station to say that the next one is cancelled, when they already know it before the previous train has arrived!!!
5. Stop confusing the issue of times at all station when some stations say the time of the train is the arrival time whilst at other stations is the departure time. One system for all stations!!!

But saying that there is one downside to this franchise extension. The Dft Have told NR that they have to introduce and evening peak time (i.e. a period of time in the weekday afternoons/early evenings when the off-peak ticket will not be allowed!) - that is not come from Northern Rail but the Deparment for Transport are insisting that it is introduced!
BWFC71 wrote:
He's at it again folks! For pity's sake, will you ever learn? You are probably quite knowledgeable on the state of our railways, but there's no need (and no justification) whatsoever to carry on endlessly repeating the same facts and figures - it's like seeing endless repeats on on of the "chav" YB channels.
Darren, just because you have read it before does not mean that EVERYONE else had read it before, plus there I information in that post which is totally news - in fact 95% of the post is new information!!!

Just because you don't like me posting does not mean that everyone doesn't want me to post. the information YOU posted on another "rail" thread was wrong because you didn't do your research and you believed what you posted was correct!

So you assume everyone knows that Northern Rail is having to give some of its stock to First TPE? But you also assume that everyone knows the reason why these units are to be given to First TPE?

These news reports only stay on this main page for at most 3 days and as such people do forget and people do have to be reminded as to what we are losing, or gaining. Now if you don't want to retold then there is one easy way, miss out my posts!!! (i.e. if you don't like what is on TV you can switch off but you don't and rather moan about it!!!!)
[quote][p][bold]Darren1951[/bold] wrote: [quote][p][bold]BWFC71[/bold] wrote: 1. With regards to the rolling stock - NR can do nothing about it. They do not own the rolling stock and only rent it from the leasing companies. As it is the current rolling stock is what they inherited from First North Western and whatever the franchise was on the east side of the Pennines. But they regularly have to bid to keep them as the contract for the stock is different than the contract for the franchise to operate the services. They are going to be losing 2 or 3 units sometime in 2015 to be given to Trans-Pennine Express due to the fact that TPE were outbid on 9 units, which they currently use, by a train operating company in the South East and as such the DfT has ordered that NR give them these units to ease the congestion!!!! 2. The timekeeping issue is because the trains are so old and the acceleration are so slow that they are slowing down but they cannot change the times without the approval of Network Rail, ORR and the DfT and as such any train times have to be amended to allow Virgin trains to have first say on times, so that they can keep thee 20 minute service and as such does have an impact of the trains that go through Bolton! (that will disappear when the HS2 is built as it will open up the line to a more flexible system!!!) BUT.... 1. They do need to improve on customer service 2. They need to have the same ticket machines as they use on their parent company rail systems (such as Nederland Spoorwegen) wwhere he ticket machines are at least 100% better than ours and use less paper - why do we need a "going out" and a "return" ticket when one ticket will suffice which either say "single" or "return"? 3, They need staff to be less fascist that what they are at moment 4. Passengers need to know as soon as possible if a train is going to late, cancelled etc etc and how many minutes late etc. But not to be kept hostage until a train has already left the station to say that the next one is cancelled, when they already know it before the previous train has arrived!!! 5. Stop confusing the issue of times at all station when some stations say the time of the train is the arrival time whilst at other stations is the departure time. One system for all stations!!! But saying that there is one downside to this franchise extension. The Dft Have told NR that they have to introduce and evening peak time (i.e. a period of time in the weekday afternoons/early evenings when the off-peak ticket will not be allowed!) - that is not come from Northern Rail but the Deparment for Transport are insisting that it is introduced![/p][/quote]BWFC71 wrote: He's at it again folks! For pity's sake, will you ever learn? You are probably quite knowledgeable on the state of our railways, but there's no need (and no justification) whatsoever to carry on endlessly repeating the same facts and figures - it's like seeing endless repeats on on of the "chav" YB channels.[/p][/quote]Darren, just because you have read it before does not mean that EVERYONE else had read it before, plus there I information in that post which is totally news - in fact 95% of the post is new information!!! Just because you don't like me posting does not mean that everyone doesn't want me to post. the information YOU posted on another "rail" thread was wrong because you didn't do your research and you believed what you posted was correct! So you assume everyone knows that Northern Rail is having to give some of its stock to First TPE? But you also assume that everyone knows the reason why these units are to be given to First TPE? These news reports only stay on this main page for at most 3 days and as such people do forget and people do have to be reminded as to what we are losing, or gaining. Now if you don't want to retold then there is one easy way, miss out my posts!!! (i.e. if you don't like what is on TV you can switch off but you don't and rather moan about it!!!!) BWFC71
  • Score: 1

11:42pm Mon 31 Mar 14

Darren1951 says...

BWFC71 - where WOULD we be without you? It's a good job you're here, isn't it?

PS. WIBBLE
BWFC71 - where WOULD we be without you? It's a good job you're here, isn't it? PS. WIBBLE Darren1951
  • Score: 0

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