Pensioner 'left in agony for five hours' at Royal Blackburn Hospital

This Is Lancashire: Peter Connearn is upset about the treatment he received at the Royal Blackburn Hospital Peter Connearn is upset about the treatment he received at the Royal Blackburn Hospital

A PENSIONER said he was left waiting ‘in agony’ for five hours while nurses struggled to find a doctor to help him.

Peter Connearn, 67, has also complained of the ‘appalling’ attitude of a senior nurse at the Royal Blackburn Hospital, which left him ‘too scared’ to stay in overnight.

The retired colour matcher was suffering from urine retention last week, so was referred to the hospital’s urology ward by his GP, for a catheter to be fitted.

But when he arrived, around 4.30pm last Friday, he was told to go to the surgical triage unit, where he was directed to a waiting room.

Mr Connearn, of Sowclough Road, Stacksteads, said he waited until 9.30pm before a catheter was fitted by a doctor, and this only happened after his friend had ‘collared’ a nurse.

He said: “I had pains in my stomach because I couldn’t go to the toilet, but I was left waiting in agony for hours. When my friend found a nurse she was told there was only one doctor and he was busy.”

After the catheter was fitted, Mr Connearn was left waiting for the doctor to return with medication and blood tests, and rang a call bell to find out what was happening.

He said: “This senior nurse came in and said ‘what do you want’ in a really nasty way.

“I asked where the doctor was and she said ‘he’s busy’.

She was offhand and had a face like thunder. I asked how long I would be staying and she said ‘you’ll stay until I find a bed’, but eventually I got off the trolley and told my friend to take me home.

 

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“The doctor wanted me to stay to make sure the catheter had done its job, but I would have been frightened to press that buzzer again.”

Mr Connearn left the hospital at midnight without the blood tests and medication. The pain and bladder problems eased over the weekend, but he is determined to go to a different hospital to be fully treated for the condition.

Gill Simpson, divisional general manager for surgery and anaesthetic services at East Lancashire Hospitals NHS Trust, said: “We are sorry Mr Connearn did not receive the standard of care we would normally expect all our patients to receive.

“Mr Connearn contacted the trust’s PALS (Patient Advice and Liaison) service and we are dealing with his concerns.”

A spokesman said there were no beds available on the urology ward at 6pm, but other beds were available within the surgical bed complement, should admission have been required.

Comments (14)

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9:18am Fri 21 Feb 14

shytalk says...

£1.9m invested in additional East Lancs nursing staff ? Is someone not telling the truth here for political reasons or is it pure incompetence that the management are guilty of?
Am pretty sure the medical staff are competent. Understaffed and over worked, but definitely competent.
This is what happens when the A&E units at Burnley and Accrington are closed and everything is piled onto Blackburn along with trying to cut costs and improve KPI's instead of concentrating on patient care.
£1.9m invested in additional East Lancs nursing staff ? Is someone not telling the truth here for political reasons or is it pure incompetence that the management are guilty of? Am pretty sure the medical staff are competent. Understaffed and over worked, but definitely competent. This is what happens when the A&E units at Burnley and Accrington are closed and everything is piled onto Blackburn along with trying to cut costs and improve KPI's instead of concentrating on patient care. shytalk
  • Score: 17

10:29am Fri 21 Feb 14

mavrick says...

We have been told bare faced lies from the ELHT. there is a dyer shortage of doctors and nurses at the Royal Blackburn. I have challenged the NHS choices on twitter and eventually they asked me to contact them over my concerns. What would be the point? the concerns are the same for most people and the answer is always the same, we are sorry we failed to meet our high standards, or lessons will be learnt, sorry but the current management is not managing. I thought we were being helped by Newcastle General Hospital, It seems that we are being softened up to accept the building of a super hospital at Burnley.as the site has room for expansion. I do fear the worse for the people of East Lancs, we are being treated second rate. we all need to stand up and be counted to save the NHS from the Coalition and the American vultures that are circling.
We have been told bare faced lies from the ELHT. there is a dyer shortage of doctors and nurses at the Royal Blackburn. I have challenged the NHS choices on twitter and eventually they asked me to contact them over my concerns. What would be the point? the concerns are the same for most people and the answer is always the same, we are sorry we failed to meet our high standards, or lessons will be learnt, sorry but the current management is not managing. I thought we were being helped by Newcastle General Hospital, It seems that we are being softened up to accept the building of a super hospital at Burnley.as the site has room for expansion. I do fear the worse for the people of East Lancs, we are being treated second rate. we all need to stand up and be counted to save the NHS from the Coalition and the American vultures that are circling. mavrick
  • Score: 13

10:47am Fri 21 Feb 14

GracesDad says...

Takes the pi$$.
Takes the pi$$. GracesDad
  • Score: 7

11:07am Fri 21 Feb 14

Izanears says...

Some years ago I went through a similar experience re waiting for a catheter to be fitted. What surprised me more than anything was the fact that my own doctor would/could not fit it and had to refer me to Royal Blackburn, The actual process of fitting took only 10 minutes. Waiting for it took two hours.
Are GP's incapable of carrying out simple things like this?
Some years ago I went through a similar experience re waiting for a catheter to be fitted. What surprised me more than anything was the fact that my own doctor would/could not fit it and had to refer me to Royal Blackburn, The actual process of fitting took only 10 minutes. Waiting for it took two hours. Are GP's incapable of carrying out simple things like this? Izanears
  • Score: 9

11:10am Fri 21 Feb 14

Izanears says...

Second thoughts.
Gill Simpson, divisional general manager for surgery and anaesthetic services at East Lancashire Hospitals NHS Trust, said: “We are sorry Mr Connearn did not receive the standard of care we would normally expect all our patients to receive.
THIS IS THE STANDARD ANSWER NHS EXECS/MANAGEMENT GIVE TO A COMPLAINT. IT IS NO WONDER THINGS DON'T GET ANY BETTER.
Second thoughts. Gill Simpson, divisional general manager for surgery and anaesthetic services at East Lancashire Hospitals NHS Trust, said: “We are sorry Mr Connearn did not receive the standard of care we would normally expect all our patients to receive. THIS IS THE STANDARD ANSWER NHS EXECS/MANAGEMENT GIVE TO A COMPLAINT. IT IS NO WONDER THINGS DON'T GET ANY BETTER. Izanears
  • Score: 15

11:29am Fri 21 Feb 14

POW WOW says...

Just wait till Mr Marks and Spencer takes over this Laurel and Hardy outfit turning it into one big laughing circus !!!!!!!!!!!! Where do they find these do gooders from ?????
Just wait till Mr Marks and Spencer takes over this Laurel and Hardy outfit turning it into one big laughing circus !!!!!!!!!!!! Where do they find these do gooders from ????? POW WOW
  • Score: 8

1:50pm Fri 21 Feb 14

apple10 says...

That so called senior nurse ought to be sacked. I hope she reads this.
That so called senior nurse ought to be sacked. I hope she reads this. apple10
  • Score: 8

2:06pm Fri 21 Feb 14

GracesDad says...

apple10 wrote:
That so called senior nurse ought to be sacked. I hope she reads this.
Oh great idea! Let's get rid of any nurse that is currently stressed to the max due to running around like an idiot all day and night trying to help people. Let's face it, I'm sure the nurse in question only became a nurse so she could be nasty to people....not to help them in any way.

PS, I was being sarcastic....you people that come on here moaning about the NHS make me sick to my stomach!!!!

Go and live in the USA and then get ill or be involved in accident....you will get seen stright away....then you will get a medical bill for thousands of dollars.

Far too many people in this country take the NHS for granted.
[quote][p][bold]apple10[/bold] wrote: That so called senior nurse ought to be sacked. I hope she reads this.[/p][/quote]Oh great idea! Let's get rid of any nurse that is currently stressed to the max due to running around like an idiot all day and night trying to help people. Let's face it, I'm sure the nurse in question only became a nurse so she could be nasty to people....not to help them in any way. PS, I was being sarcastic....you people that come on here moaning about the NHS make me sick to my stomach!!!! Go and live in the USA and then get ill or be involved in accident....you will get seen stright away....then you will get a medical bill for thousands of dollars. Far too many people in this country take the NHS for granted. GracesDad
  • Score: 7

5:21pm Fri 21 Feb 14

pwitch says...

Bring back the Matrons and the ward sisters and get rid of the bed managers.
Bring back the Matrons and the ward sisters and get rid of the bed managers. pwitch
  • Score: 6

9:10pm Fri 21 Feb 14

brightstar84 says...

is it same problem in 2014 as well ?oh my ... i took my dad in hospital in 2010 on GP advise , when i took him in emergency ward they left us waiting for hours ,luckily when doctor on duty examine my dad he said every thing is ok and send us back home but my dad was not well :( second day i received call from the hospital saying my dachas urine infection and he need to come in for more tests .... well its long story but honestly its same story as the poor gentle man . not all the staff but few nurses are really rude . they need re train again .patients go to hospital to recover and attitude like this from nurses is heart breaking .
is it same problem in 2014 as well ?oh my ... i took my dad in hospital in 2010 on GP advise , when i took him in emergency ward they left us waiting for hours ,luckily when doctor on duty examine my dad he said every thing is ok and send us back home but my dad was not well :( second day i received call from the hospital saying my dachas urine infection and he need to come in for more tests .... well its long story but honestly its same story as the poor gentle man . not all the staff but few nurses are really rude . they need re train again .patients go to hospital to recover and attitude like this from nurses is heart breaking . brightstar84
  • Score: 6

8:04pm Sun 23 Feb 14

noddy57 says...

shytalk wrote:
£1.9m invested in additional East Lancs nursing staff ? Is someone not telling the truth here for political reasons or is it pure incompetence that the management are guilty of?
Am pretty sure the medical staff are competent. Understaffed and over worked, but definitely competent.
This is what happens when the A&E units at Burnley and Accrington are closed and everything is piled onto Blackburn along with trying to cut costs and improve KPI's instead of concentrating on patient care.
if this is the modern health service then l hope to god l am lucky enough to avoid it and not need it Until l shuttle off this mortal coil for good,
[quote][p][bold]shytalk[/bold] wrote: £1.9m invested in additional East Lancs nursing staff ? Is someone not telling the truth here for political reasons or is it pure incompetence that the management are guilty of? Am pretty sure the medical staff are competent. Understaffed and over worked, but definitely competent. This is what happens when the A&E units at Burnley and Accrington are closed and everything is piled onto Blackburn along with trying to cut costs and improve KPI's instead of concentrating on patient care.[/p][/quote]if this is the modern health service then l hope to god l am lucky enough to avoid it and not need it Until l shuttle off this mortal coil for good, noddy57
  • Score: 0

8:04pm Sun 23 Feb 14

noddy57 says...

shytalk wrote:
£1.9m invested in additional East Lancs nursing staff ? Is someone not telling the truth here for political reasons or is it pure incompetence that the management are guilty of?
Am pretty sure the medical staff are competent. Understaffed and over worked, but definitely competent.
This is what happens when the A&E units at Burnley and Accrington are closed and everything is piled onto Blackburn along with trying to cut costs and improve KPI's instead of concentrating on patient care.
if this is the modern health service then l hope to god l am lucky enough to avoid it and not need it Until l shuttle off this mortal coil for good,
[quote][p][bold]shytalk[/bold] wrote: £1.9m invested in additional East Lancs nursing staff ? Is someone not telling the truth here for political reasons or is it pure incompetence that the management are guilty of? Am pretty sure the medical staff are competent. Understaffed and over worked, but definitely competent. This is what happens when the A&E units at Burnley and Accrington are closed and everything is piled onto Blackburn along with trying to cut costs and improve KPI's instead of concentrating on patient care.[/p][/quote]if this is the modern health service then l hope to god l am lucky enough to avoid it and not need it Until l shuttle off this mortal coil for good, noddy57
  • Score: 0

8:06pm Sun 23 Feb 14

noddy57 says...

shytalk wrote:
£1.9m invested in additional East Lancs nursing staff ? Is someone not telling the truth here for political reasons or is it pure incompetence that the management are guilty of?
Am pretty sure the medical staff are competent. Understaffed and over worked, but definitely competent.
This is what happens when the A&E units at Burnley and Accrington are closed and everything is piled onto Blackburn along with trying to cut costs and improve KPI's instead of concentrating on patient care.
if this is the modern health service then l hope to god l am lucky enough to avoid it and not need it Until l shuttle off this mortal coil for good,
[quote][p][bold]shytalk[/bold] wrote: £1.9m invested in additional East Lancs nursing staff ? Is someone not telling the truth here for political reasons or is it pure incompetence that the management are guilty of? Am pretty sure the medical staff are competent. Understaffed and over worked, but definitely competent. This is what happens when the A&E units at Burnley and Accrington are closed and everything is piled onto Blackburn along with trying to cut costs and improve KPI's instead of concentrating on patient care.[/p][/quote]if this is the modern health service then l hope to god l am lucky enough to avoid it and not need it Until l shuttle off this mortal coil for good, noddy57
  • Score: 0

2:38pm Mon 24 Feb 14

verity125 says...

It makes me so angry when people can run to the press and bad mouth nurses. Im sure the wait wasnt ideal, its also not ideal for the hospital. To say you discharged yourself because you were scared is the most ridiculous statement ive ever read. Im sure the said nurse in question was running around fighting your corner for a bed and to liase with the wider team to ensure your comfort and pain was managed effectively. That on top of probably coordinating the ward, looking after other poorly patients - in priority order, clearly extremely busy if there is a bed crisis and you want to run to a paper because you had to wait. Nurses have a thankless task as it is. That same nurse probably saved peoples lives that day yet people never read about that because oh yeah thats there job. Ridiculous.
It makes me so angry when people can run to the press and bad mouth nurses. Im sure the wait wasnt ideal, its also not ideal for the hospital. To say you discharged yourself because you were scared is the most ridiculous statement ive ever read. Im sure the said nurse in question was running around fighting your corner for a bed and to liase with the wider team to ensure your comfort and pain was managed effectively. That on top of probably coordinating the ward, looking after other poorly patients - in priority order, clearly extremely busy if there is a bed crisis and you want to run to a paper because you had to wait. Nurses have a thankless task as it is. That same nurse probably saved peoples lives that day yet people never read about that because oh yeah thats there job. Ridiculous. verity125
  • Score: 1

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