Darwen couple's fury over house 'danger' hole

This Is Lancashire: Mr Kenny shows where the hole is Mr Kenny shows where the hole is

A COUPLE with a severely disabled daughter said they were furious a ‘dangerous’ hole has been left outside their house for several months.

Workmen from United Utilities dug the hole at the Darwen home of Frank Kenny and his partner Yvonne Fern in an attempt to fix a leaking pipe in September but it has not been filled back in.

To make matters worse, Yvonne’s daughter Jessica, 16, suffers from health problems including a bad heart, epilepsy and curviture of the spine and has just undergone major surgery to replace a valve in her heart at Alder Hey Hospital.

Mr Kenny said he had reached the end of his tether but desperately wanted the situation resolved before Jessica was discharged from hospital.

Mr Kenny, of Spring Vale Garden Village, said the problem began when he spotted a leak on the path outside his home.

The 46-year-old builder said he spoke to United Utilities who arranged to send out a workman to fix the problem.

It was agreed the contractors would move stone flags, dig a hole to find the problem and fix it and fill in the hole, but Mr Kenny would have to re-lay his flags.

The work was carried out but, in September, there was another leak and United Utilities agreed to send workmen round again, under the same proviso.

Mr Kenny said: “They couldn’t find it and said they would send some other lads but it took four days to get someone out.

“But then over that weekend we thought we could smell gas so we called out the gas board.

“They then dug a further hole to fix the gas leak and asked us to let them know when the water board had finished so they could come back and fill their hole in.”

Mr Kenny said once the hole had been filled, United Utilities should have come back out to fill their hole in, but they didn’t.

He said: “We kept getting these phone calls from their customer services asking if we were satisfied and we would tell them what had happened but nothing got resolved.

“As far as I am concerned, they dug the hole so they should fill it in so I can put the flags back in.

“This has been going on now since October and I am fed up of it. I have reported it to Ofcom.

“It is dangerous and I am worried that Jessica could hurt herself as we are basically walking over ramps, which would be far from ideal for her.”

After the Lancashire Telegraph contacted United Utilities, a spokesman for the firm said a meeting had been arranged with Mr Kenny today in a bid to have the issue resolved.

Comments (6)

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9:24pm Mon 27 Jan 14

billy32 says...

Since he is a builder. What he should of done is send them a letter saying he was going to repair the hole and send them a bill. They would of fixed it last year.....
Since he is a builder. What he should of done is send them a letter saying he was going to repair the hole and send them a bill. They would of fixed it last year..... billy32

9:27pm Mon 27 Jan 14

useyourhead says...

Good heavens man its tiny, wizz a bag of gravel in it and put your flags back, becheaper than a million phone calls and far faster and less frustrating.
Good heavens man its tiny, wizz a bag of gravel in it and put your flags back, becheaper than a million phone calls and far faster and less frustrating. useyourhead

9:49pm Mon 27 Jan 14

noddy57 says...

are they that busy they cannot pop back for half an hour ? if that,s the case do it yourself and make sure you make a healthy profit,
are they that busy they cannot pop back for half an hour ? if that,s the case do it yourself and make sure you make a healthy profit, noddy57

11:45pm Mon 27 Jan 14

It's a spade! says...

Ofcom?

Has he got a leaky telephone?
Ofcom? Has he got a leaky telephone? It's a spade!

1:54am Wed 29 Jan 14

Captain Glyndwr says...

Stop your Council Tax until the hole is filled in
Stop your Council Tax until the hole is filled in Captain Glyndwr

6:09pm Thu 30 Jan 14

Guzford says...

Try reporting it to OFWAT and you might get somewhere, all utility companies are scored on something called SIM (service incentive mechanism), send in some written complaints they'll soon sort you out because these score very highly on SIM
Try reporting it to OFWAT and you might get somewhere, all utility companies are scored on something called SIM (service incentive mechanism), send in some written complaints they'll soon sort you out because these score very highly on SIM Guzford

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