Burnley care home’s quality rap
A CARE home in Burnley has been rapped by a health watchdog after maintenance problems were identified in a recent inspection.
The Care Quality Commission (CQC) found three of the 16 bedrooms at Paddock Lodge had a ‘very strong odour’, due to the lack of a carpet cleaner, while other carpets were stained and one needed refitting.
The main lounge window at the Highfield Avenue home also had ‘significant condensation’ between the panes, while the seat of a staff toilet was missing.
The CQC report, published following a visit on September 2, added: “The majority of the staff training certificates displayed in the hallway were out of date.
“For instance, some certificates dated back over 10 years and therefore did not reflect current training.” Some doors and work surfaces in the kitchen were said to be badly damaged, while some ceiling tiles were stained and damaged from a recent leak.
Inspectors said they saw ‘no specific audit of the environment or action plan to address the issues’.
Meanwhile, the home’s policies and procedures for recruiting new staff were not up to date, which meant the manager lacked guidance on the type of checks required, the report added.
Marie Metcalfe, manager of Paddock Lodge, said: “All these issues are being addressed and the inspectors will be coming back shortly to see the improvements.
“Our staff have all had up-to-date training and we’re having the certifcates replaced.
“The carpets and the window are also being replaced.
“The building is only 20 years old but just needs a bit more brightening up.”
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